
I wanted to write to share some reports on two fascinating events I recently attended focusing on community engagement, consultation and democracy.
The first was two weeks ago hosted by Involve and NCVO at an event focused on Local Engagement and Democracy, based on their superb qualitative research paper produced on Pathways to Participation.
Some of the key findings from the Pathways to Participation report was that from the 100 in-depth interviews conducted for the report there wasn’t a single report of a person being happy with a local consultation:
Interviewees’ experiences of formal public consultations were almost entirely negative. Concerns included:
• Consultation processes feeling tokenistic or repetitious, with lots of consultations on similar issues and no sense that anyone was bringing together the results.
• Decisions already having been made prior to the consultation, which was only carried out to meet a legal obligation or as a public relations exercise.
For many interviewees, these negative experiences reinforced an existing ambivalence and lack of trust in political processes in general. As a result of this lack of faith in the system, people often stopped attending consultations and public meetings and sought to express themselves in different ways; one interviewee’s experience of a consultation concerning the closure of a local hospital was that:
‘. . . it was so poorly done that you could say that’s why I went on the march in the end because I felt your voice wasn’t being heard as part of that [consultation] thing.’
This point was further re-enforced by Rhion Jones from the Consultation Institute at the LGinsight event on Tuesday ‘Improving Community Engagement’. Rhion Jones argued that government was moving away from ‘evidence-based’ decision-making – to ‘permission-based’ decision making, where the rise in campaigning and activism was altering these dynamics in a purposeful way.
Personally I consider the poor consultation and permission-based decision-making described a very unsatisfactory scenario going forward – and as I commented at the Pathways to Participation event – it isn’t a status quo that we should be prepared to accept as the way to improve things in the future … that we need is to be more radical and self-critical about ensuring both democracy and good-decision making – which should go completely hand-in-hand.
My comment on this included:
“Good decisions come out of everybody’s knowledge being pooled together. The citizens don’t know everything and the local authorities don’t know everything, but I think that good decisions come out of blending those two together. That it is quite a difficult thing to do. Poor decision-making can lead to unnecessary levels of local activism; there are necessary levels of activism and then there are unnecessary levels of activism, and those normally come about through bad decisions. Not only that, I think bad consultation actually wastes the very genuine opportunity to collaborate and design projects and services that draw on the intrinsic strengths of both citizens and government. That isn’t just about skills or knowledge or time. I think that we need to start to think much more about pulling on the imagination of citizens and local authorities alike. And that I think is why consultation is so important.”
.... But things are changing for the better - most exciting of all we are seeing Local Authorities that are taking a much more collaborative approach – moving forward the practice of consultation and engagement into the creative/collaborative space it needs to take if the full potential of citizens and government and professionals are to be utilized for social good over the long term.
Lambeth Council
Rebecca Eligon, Head of Strategies and Equalities, spoke on Tuesday about the ‘Co-operative council’s’ very practical and strategic efforts to engage in a new relationship with citizens, arguing that LAs need to expand their repertoire of research strategies and methodologies to really understand and surface citizen knowledge and capacities. This was exemplified by their swift actions following the riots – where the Town Hall became a vibrant and engaging space for residents to share their concerns and offer the ideas and talents to improving the places where they live. Lambeth Co-operative Council is leading a much larger group of councils who are developing this new approach which looks to co-produce both services and communities.
Reading Council
In September Reading Council conducted 30 ward-based 2-hour workshops with local residents. Using innovative, rich-research ‘talking tools’ and methods the workshops aimed to genuinely understand the concerns and desires of local residents, to paint a collective picture of what sort of communities people wanted to live in, but also aimed to change the conversation between residents and council staff to one less about linear services… and more about what transformations might be achieved by working together. The workshops were delivered by 30 council staff ranging across all departments trained specifically for the project. Resident feedback on the workshops ranged very positively from between 4 and 5 out of 5.
Norfolk County Council
Presented by Anne Tansley Thomas, Senior Consultation & Involvement Officer and Matt Dobin from Discovery, the work of the council again looks to change the conversation significantly. Taking a workshop approach, using innovative activities, the council presented the work of the council to residents in a new way – resulting in a long-term piece of work that has gone a long way to effectively engage residents in knowledge sharing and decision-making.
Harrow Council
Harrow Council have been taking a very novel approach to consultation. As described by Lindsay Coulson, Head of Communications, the council have taken to the high street with pop-up living rooms and gardens where local councillors have been invited to talk to residents in a very new-style of surgery. Their Let’s Talk campaign has been integrated into much of their work and has received a great deal of praise from residents.
Perceptions of Place Report
If you get a chance please do have a read of the research report Perceptions of Place report by Keep Britain Tidy, presented on Tuesday by Joanne Butcher. Of particular interest was the data on complaints from deprived communities being ‘the tip of the iceberg’… while in less deprived communities the level of complaints is more likely to be representative.
Are there other Local Authorities that are engaging with citizens in ways that genuinely attempt to change the relationship to a more creative and collaborative one - let us know - everyone is interested ....
How do you think consultation adds or harms real democracy and good-decision making?
I will end this by quoting Rhion Jones from Tuesday “"wanted: more candid consultation - tell the truth"
Big thanks to Rebecca Eligon and Neil Wholey, from Westminster Council and Chair of LGinsight for their invitation to ‘speed workshop’ on Tuesday – phew! ... and to Tim Hughes and Simon Burall at Involve for inviting me to comment on Pathways to Participation – even suffering the odd joke!
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