Then read this brilliant document Towards Peer production in Public Serives: Cases from Finland
There are so many interesting perspectives and examples - all beautifully written.
This inspiring quote from a citizen perspective
“A painful but, at the same time, inspiring paradigm shift towards less-hierarchical, more collaborative, ways of managing systems and producing services is on its way.
People are tired of being merely spectators. They want to become participants and creators of their own lives and environments. What this trend demands of all organizations in our society, is the ability to offer more participation opportunities at all the various decision-making levers, together with clever support structures. The need for a more participatory democracy is great.
The decision-making structures feel stale, and especially public governance appears to be increasingly unresponsive or bureaucratic for the needs of citizens.”
Pirjo Tulikukka - Helsingin kaupunginosayhdistykset ry Helka, Helsinki